Where it starts

Where are we picking it up?

The exact spot: a street address, a shop we know, or coordinates. We price the real drive, road by road, so a town name isn't enough.

Address, shop or coordinates

Where it goes

Where is it going?

The exact spot it ends up. Across town at the far end counts: we price the drive it really is.

Address, shop or coordinates

Timing

When does it need to happen?

On the next run $ Wednesday, usually between 10am and 4pm Goes with tomorrow's run. Most things go this way, and it is the cheapest because the van was making the trip regardless. Today if we can $$ this afternoon, if you tell us before 11am We work it into today's run if there is room. Costs more because it pushes other people's work around. Straight out the door $$$ within about two hours of us confirming it The van leaves for this and nothing else. Expensive, and sometimes it is exactly what you need.

Windows are what we aim for, not a guarantee. Weather and the road get a say, and we'd rather tell you that now than apologize for it later.

The job

What are we moving?

An order waiting at a store Groceries, parts, anything you've already bought A restaurant order Picked up hot and brought over Something of mine that's over there Tools at the shop, a part on the counter, something left behind A return going back to a store You have the label or the return code Something of mine Taking a thing from here to there Something else Tell us and we'll work it out

The pickup

Have you ordered it yet?

Yes, it's ordered You have a pickup or confirmation code Not yet We'll tell you the two things to do when you order

The pickup

What did they give you?

Pickup or confirmation code Pickup window they gave you

Are we named as the person collecting it? Yes, Iron Mountain Delivery is on the order No, or I'm not sure

This is the one that matters. Most shops check ID against the order. If we aren't named on it they won't hand it over, and we'd make the trip for nothing. We'll help you fix it before the run rather than find out at the counter.

The pickup

Two things when you order

Choose store pickup, not delivery, and take the earliest window that suits you. Our runs are usually late morning.
Put us down as the person collecting. Iron Mountain Delivery in the pickup-person or alternate-pickup box, with (406) 555-0123.

Without that second one the shop won't release it to us. Send us the code when it arrives — text it, or call and read it out.

Roughly when do you want it collected?

The return

Is it ready to hand over?

A return without its label is the same wasted trip as an order with nobody named on it. Worth thirty seconds now.

Yes — it's boxed and labeled We collect it and hand it straight over There's a QR or return code instead The counter scans it — send us the code Not yet We'll tell you what the counter will ask for

The return

What's the code?

Return or QR code

Some counters want the code on a phone screen rather than on paper. If yours does, tell us and we'll ring you from the desk so you can show it — better than us standing there working it out.

The return

What the counter will want

Start the return online with whoever you bought it from. That gets you either a printable label or a code the counter can scan.
Box it and seal it, with the label on the outside if you have one. We can't pack it for you — if it's damaged in transit that becomes an argument about who did it, and you'd lose.

Send the code over when you have it. If the return window is tight, say so now and we'll tell you honestly whether we can make it.

The load

What are we carrying?

This decides whether it rides with everything else or needs its own space, which is most of what makes one job cost more than another.

How big is it?

Envelope or small boxFits in one hand A box or bagOne person can carry it BulkyTakes both arms, or the space of several parcels BigNeeds two people, or most of the van

Roughly how heavy? your best guess is fine lb

Anything we should handle differently?

Nothing unusualOrdinary goods FragileGlass, eggs, something that will not survive a bad road Needs to stay coldChilled or frozen — tell us, because the van is not refrigerated Contains a batteryTools, phones, anything lithium Aerosol or flammablePaint, propane, solvents

What is it? optional

Last thing

Before it goes in the van

We carry other people's things in the same van, and one bad parcel can cost everybody theirs. Two boxes, and then you'll see the price.

There's nothing in it we can't legally carry. No drugs, no alcohol, no firearms or ammunition, no explosives or compressed gas, nothing stolen, and nothing alive. If you're not sure, ask us — we'd much rather answer the question than find it on the road. I understand the weather gets a vote. This is western Montana. If the pass shuts or the side roads ice over we hold your things safe and bring them the next day we can. Times we give you are what we're aiming for, not a promise — and if something is genuinely time-critical, tell us now so we can be honest about whether to take it.